Following Government advice, all racing at Doncaster Racecourse will continue behind closed doors until further notice. From 24/09/20 all attendees to Doncaster Racecourse will be requested to fulfil the NHS Track & Trace system upon entry. Please see news for more info

St Leger Festival 2020 - Q&A

Racing
|

08 September 2020

PLEASE NOTE, TICKETS FOR THE 2020 FOUR-DAY ST LEGER FESTIVAL ARE STILL AVAILABLE. 

As per the Government announcement on the 26 August, it has been confirmed that the four-day St Leger Festival at Doncaster will admit public attendance as a pilot event. 

Given the pilot nature of the event, the facilities and areas available to customers may look very different to previous years.  In addition, there will be a Code of Conduct in place for all attendees to make sure that everyone can meet the required health and safety standards whilst enjoying their afternoon. 

Please find below a list of Q&A with regards to the arrangements for the meeting.  If you have any further questions, please email leger2020@doncaster-racecourse.co.uk rather than phoning the office, if possible. 

When will tickets be sent for the St Leger?
Tickets will be sent via email and will be sent 24 hours before each fixture. Tickets are being sent so closely to each fixtures to ensure that we have registered all attendees with the Track and Trace requirements.

Annual Members tickets as well as hospitality, will also be separately emailed 24 hours before each fixture.

What health and safety steps will be in place at the Racecourse?
All attendees will be required to closely follow the Code of Conduct, acceptance of which is required in order to buy tickets and attend.  

We ask that all our guests take responsibility for their own health and safety whilst at the Racecourse. This includes having a face mask/covering when they attend the racecourse (please see below for more details on when you are required to wear a face covering). 
As for all race meetings and events, we have a full on-site medical plan including the provision of first aid, advanced paramedic and event doctors. 

The racecourse has been reconfigured into smaller zones, for both public attendance and hospitality. 

Each zone has designated entry and exit points, guests will be asked to arrive and depart from each zone at differing times in order to allow us to manage social distancing and transport plans. 

Every area will be monitored by a designated social distancing officer, supported by the course stewards, to ensure social distancing protocols are followed. 

Cleaning of lavatories and public areas, has been significantly increased together with refuse collection in line with the Racecourse’s Covid secure risk assessment. 

One-way systems will be in operation to reduce the cross-over of customers. 

Hand sanitiser will be available in all zones, as well as at entrance and exit points together with additional hand wash facilities, with additional hand sanitisation points at bars and lavatories. 

All the staff on site have received training on working in a Covid secure environment. 

Can I buy a badge to the St Leger Festival on the day? 
No.  To meet the requirements of the Track and Trace systems, all tickets to the 2020 Doncaster St Leger Festival must be purchased in advance.  Advance tickets close at midnight the day before each fixture and be purchased here.

Tickets are strictly non transferable and will allow admittance to a specific area of the Racecourse. 

Please check that you have booked into the correct area, as per the facilities you require for your day. 

How to find us
Doncaster racecourse boasts excellent links to the motorway network including M1 (junction 32), M18 (junction 3/4), A1M (junction 36) and the M62. During the 2020 St Leger Festival, we are advising people to drive to the track. However, if you do use public transport then please remember to wear a mask.

Those with a general admission ticket for The Lawn, annual badge holders, hospitality and restaurant guests should park in Car Park A opposite the racecourse (£5 charge available online or on the day). Annual Members can park for free with their usual car park pass.

Those with a general admission ticket for the Winning Post should park in car park D, which is accessed from Bawltry Road and is free of charge. 

f you plan on attending the St Leger Festival via public transport, frequent buses are running from the Frenchgate Interchange to Doncaster Racecourse across all four days. Return travel costs £3.

Can I attend if I live in an area that has been impacted by enhanced lockdown measures?
Anyone who lives in an area that has had enhanced lockdown measures imposed from the government will be unable to attend. If you are affected, please email leger2020@doncaster-racecourse.co.uk to claim a full refund following proof of address.

Will I receive a physical ticket? 
No.  All tickets issued will be e-tickets to assist with entry requirements. These will be sent 48 hours before each raceday.

Do I need to register my details for Track and Trace? 
Yes.  This will be done via the online ticket booking system.  All data will be stored in accordance with the privacy policy of Doncaster Racecourse. 

Customers who have already purchased tickets will be offered further details on how to submit their details for track and trace.

I have purchased tickets previously, are they still valid?  
Yes.  If you currently have tickets for any day of the St Leger Festival, we will be in touch with you directly to confirm which area of the racecourse you have been transferred to by the end of Thursday 27 August.  If your tickets do not directly correspond with a new area available, you will be offered the closest upgrade to your current ticket. 

If you have a hospitality booking, a member of our team will be in touch with you directly to confirm your arrangements. 

All ticket holders who are transferred will still need to register their details for the purposes of Track and Trace separately.  We will offer guidance on how to do this shortly. 

I have purchased tickets or hospitality previously, but am no longer able to attend, what can I do? 
Should you no longer be able to attend, we will be happy to transfer your booking to the St Leger Festival, 2021.  Please email leger2020@doncaster-racecourse.co.uk with 'TRANSFER' in the subject line.

If you would instead like a refund, please email leger2020@doncaster-raeccourse.co.uk with your full booking details and 'REFUND' in the subject line.  Your refund will be transferred within 28 days of the date of your request. 

Will I be required to go through any medical testing to enter the racecourse? 
Under the current plans, there will be no requirement to undergo any specific medical testing for general admittance to the racecourse.   

All attendees must abide by the Terms and Conditions of Entry and the Code of Conduct whilst on site. 

Do I need to wear a face covering whilst at the Racecourse? 
Attendees will only be required to use a face covering whilst entering the site and also whilst using indoor facilities such as toilets or bookmakers. 

Those who are outside are not required to wear a cover at that specific point, but are reminded to adhere to social distancing requirements at all times. 

Will there be table service for bars and other catering outlets? 
No.  Bars and catering outlets will be operating with a strict one-way system, with designated order, pay and collect points. 

Please note, that due to the pilot nature of this event, the range of catering options available for general admittance customers may not be as wide as at previous events. 

Is there a dress code for the meeting? 
Yes.  We ask that in the restaurant, gentlemen wear a jacket with collared shirt and tie, with ladies smartly dressed.  In all other areas (including the Owners facility, boxes and general admittance), gentlemen should wear a collared shirt with ladies dressed smartly.   

Denim, sportswear and trainers will not be permitted, as per previous St Leger Festivals. 

Will the ‘Green Zone’ for the sport’s participants still be in place? 
Yes.  All of the sporting participants will still be required to utilise the ‘Green Zone’, as per the strict BHA requirements that have been in place since 1 June. 

Will I be able to see the Pre-Parade and Parade Rings from public enclosures? 
Movement around the site will be limited to the zone in which you have purchased your ticket.  This means that you may not be able to get direct access to see areas such as the Pre-Parade Ring, Parade Ring or Winners Enclosure. 

Big screens will be in place to make sure ample broadcast from such areas is available for all customers. 

Will I be able to bet with a bookmaker on site? 
Yes. There will be betting facilities on site with specific health and safety arrangements for both customers and operators. 

Will I be able to buy a racecard when on site? 
We are in the process of confirming the availability of printed racecards for customers at this time, and will update as soon as we can.   

Digital racecards will be made available for all. 

I am a Racehorse Owner, what facilities are available to me? 
Racehorse Owners will be admitted as per the ongoing arrangements via the PASS system.  Four badges will be available each day per runner. 

Owners will be able to access a suite with complimentary food and beverages, a contactless payment bar and track viewing.  A space to speak directly with Trainers and Jockeys within the ‘Green Zone’ will also be available, as per meetings that have been taking place previously at Doncaster and other racecourses. 

I am a Doncaster Racecourse Annual Member, what facilities are available to me? 
There will be various suites available for the use of Doncaster Racecourse Annual Members.

All Annual Members should have received information directly from the Racecourse with full details, please get in touch with us at leger2020@doncaster-racecourse.co.uk with 'ANNUAL MEMBER' in the subject line if you have not received this. 

I am an annual member at another ARC Racecourse, can I attend? 
We will monitor the number of tickets allocated to Doncaster Annual Members and release a number of complimentary tickets for Members at other ARC racecourses, should space allow. 

Please keep an eye on our website for further updates. 

I am on a racing industry badge scheme, can I attend?  
Unfortunately, we will not be able to offer complimentary access to members of any of the ROA, RSA or Racing Groom badge schemes for this event.  Equally, RCA badges will not gain admittance to the 2020 St Leger Festival. 

We will look to review this for future events. 

Can I bring food and drink, or a picnic, in with me? 
No.  Only food and drink purchased on site may be consumed on the racecourse. 

Can children attend any of the days? 
Children under the age of 18 will not be admitted to the St Leger Festival in the general admittance areas.  This is in accordance with the licencing requirements of the areas we will have available for customers at this pilot event. 

Hospitality guests may bring children, albeit each child must have a ticket, and must be registered on the Track and Trace system.  Our team will be in touch with Hospitality bookers directly, so will be able to discuss this with you. 

Annual Members and Owners will be permitted to attend with children.  All children must be within the respective ticket allocation and be registered as per any other attendee.   

As per any event at Doncaster Racecourse, a strict ‘Challenge 21’ policy will be in place across all bars. 

What happens if I break the Code of Conduct
For the benefit of everyone attending the St Leger Festival, there will be a Social Distancing Officer in every area to assist customers in meeting the requirements of the Code of Conduct

These members of staff will be clearly identifiable and will, in the first instance, work with customers to remind them of their obligations whilst on site. 

Continued breaking of the Code of Conduct could, unfortunately, lead to expulsion from the racecourse. 
 

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