A close group of horses racing toward the camera at Doncaster Racecourse
A close group of horses racing toward the camera at Doncaster Racecourse
Terms  & Conditions

Everything you need to know about our website.

Terms & Conditions

Please note that entry to our Racecourse is at all times subject to our terms & conditions of entry, a copy of which can be downloaded below.

Terms & Conditions of Entry
Download
Special Terms & Conditions of Entry
Download
Tattersalls Rules on Betting
Download

Website terms and conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Arena Racing Company Ltd's relationship with you in relation to this website.

The term "Arena Racing Company" or “ARC" or "us" or "we" refers to the owner of the website whose registered office is Arena Racing Company, 3rd Floor, Millbank Tower, 21-24 Millbank, London, SW1P 4QP. Our company registration number is 07997040 in England & Wales. The term "you" refers to the user or viewer of our website.

The use of this website is subject to the following terms of use: 

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions
  • All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s)
  • You may not create a link to this website from another website or document without Arena Racing Company's prior written consent
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales

Ticket purchase terms and conditions

  • Ticket purchasers must be aged 18 or over.
  • Certain concessions may not be available for badges booked in advance and cannot be used in conjunction with any other offer, discount or voucher. For further details please contact the racecourse office on 01302 304200. Management reserve the right to withdraw any offers, discounts or concessions at any time.
  • Once purchased, refunds or transfers on tickets and any other online purchases will only be available in the case of abandonment and not for any other reason.
  • In the event that you are no longer able to attend a raceday for which you have a Ticket (other than a Badge or PASS Card), you may transfer, sell or offer for sale such Ticket at face value (including any relevant handling or booking fee), [provided that you obtain our prior consent (such consent not to be unreasonably withheld).}
  • In the event that you are no longer able to attend a raceday for which you have a Ticket (other than a Badge or PASS Card), you may transfer such Ticket to a friend or family member, provided that you are contactable on the raceday in the event that we need to confirm any information with you.
  • In the event of racing being abandoned, refunds on badges and tickets purchased will only be paid in the following circumstances:
    • Abandonment before completion of the 1st race - ticket transferable to next fixture or full refund
    • Abandonment prior to completion of the 3rd race - 50% refund
    • Abandonment thereafter - no refund
  • In the event a Music Live act cancels their performance, the Racecourse will seek to secure a replacement act to ensure music after racing is provided
  • In the event a Music Live act cannot be replaced, a partial refund will be issued dependent on the face value of the race day ticket. Doncaster Racecourse will provide customers with details of the value of the refund.
  • Music Live Raceday tickets purchased through a 3rd party seller will be subject to the sellers' terms and conditions
  • A fulfilment fee (max £2.75) may apply to some orders. Where applicable, this fee will be shown in the online checkout.
  • We accept debit or credit cards - Visa, Mastercard, Switch or Delta.
  • Entrance to the racecourse is subject at all times to our terms and conditions of entry, a copy of which can be obtained from the racecourse on request by telephoning 01302 304200.

Restaurant Tickets terms and conditions

  • Restaurant purchases to made by a person 18 or over
  • If restaurant tickets are cancelled they are subject to the following cancellation policy:
    • 12 - 4 weeks from date of fixture - 50% refund,
    • less than 4 weeks of date of fixture - non-refundable
    • bookings made in less than for weeks of date of fixture - non-refundable
  • Both the raceday ticket and restaurant badge to be clearly displayed to gain entry to the restaurant indicated on the badge
  • We accept debit or credit cards - Visa, Mastercard, Switch or Delta
  • Bookings must be paid in full at point of booking either online or over the phone
  • In the event of racing being abandoned, refunds on badges and restaurant tickets purchased will on be paid in the following circumstances;
    • Abandonment before completion of the first racec - badge valid for another race meeting or full refund;
    • Abandonment before completion of the third race - 50% refund;
    • Abandonment thereafter - non-refundable
  • Entrance to the racecourse is subject at all times to our terms and conditions of entry, a copy of which can be obtained on request by telephoning 01302 304200 or the link above. Guests within restaurants must adhere to a minimum of smart casual dress code.

Annual Membership

  • Couple membership – members must reside at same address.
  • Once purchased Membership is non-refundable in full or part or creditable to another year.
  • Membership is valid for named card holder only and not transferable to any third party.
  • Entry will only be allowed upon presentation of a valid membership card.
  • Misuse of the above may result in membership being cancelled with no refund.
  • Membership allows access to our Premier Lounge*
  • Visits to reciprocal racecourses – are subject to their terms & conditions.
  • Annual Members are not eligible for any form of compensation should a fixture abandon due to a force majeure.

*On occasions location of Premier Lounge may change without notice.

Rewards4Racing

Rewards4Racing is our fantastic rewards and loyalty programme which is free for all our customers to join and use.  As a Rewards4Racing member, you will be entitled to earn Rewards4Racing points when you purchase tickets, raceday packages and hospitality packages at any of Arena Racing Company’s 16 racecourses.  Please note, ARC Annual Memberships are excluded from the Rewards4Racing programme - click here for full details on ARC Annual Membership. For more details on Rewards4Racing, please click here.

During an advance ticket purchase online or over the phone with any of our racecourses, you will be given the opportunity to join the Rewards4Racing programme.  

As well as earning valuable points when you make purchases with us, you can also earn points when betting online with Rewards4Racing betting partners, subscribing to racing partners such as the Racing Post and Racing UK and when shopping online with thousands of high street retailers. These valuable points will then be converted into cash to be spent online or by phone with any of our racecourses, saving you ££'s off your next purchase with us.

If you choose to join the programme, look out for your Rewards4Racing welcome email and be sure to activate your account! 

To review Rewards4Racing's full terms and conditions, please click here. Rewards4Racing's privacy notice, which explains how Rewards4Racing will use your personal information as a Rewards4Racing member can be viewed here.  Should you wish to opt-out of receiving email marketing communications as a member of the Rewards4Racing programme, you may do so at any time by contacting Rewards4Racing at hello@rewards4racing.com.
 

Safeguarding

ARC racecourses have a comprehensive safeguarding policy. Click here for further details.

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