With reduced capacities remaining, the Kaiser Chiefs Live After Racing event will be rescheduled to 2022. Horse racing will continue without music at this fixture. Please visit our news pages to see what’s changed & find out how you’re affected.

A group of gentlemen enjoying a drink at Doncaster Racecourse
A group of gentlemen enjoying a drink at Doncaster Racecourse
Got A Question?

Then you're probably in the right place.

FAQs

Frequently Asked Questions
As you’d expect with a busy racecourse, we get a lot of questions. We’ve tried to collate some of our most frequently asked on this page so you can easily find information that may be relevant to you.

Tickets & Booking

When do advance tickets close? 
Can I purchase extra tickets on the day?
When will I receive my tickets?
Can I collect my tickets on the day?
Can I transfer / refund my tickets or packages?
Can I transfer between Enclosures?
Can Children come racing?
How do I redeem a Gift Voucher?
How do I use/sign up for Rewards for Racing? 
What discounts and concessions do you offer?

Times

What time do gates open?
What time is the last race and when will the racecourse close?

Travel & Entry

What do I need to wear?
How do I get to the racecourse?
Can I arrive by coach?
What entrance do I use?
Visiting Safely
Is parking available?

Food & Drink

What bars and food concessions will be open?
Can I bring a picnic?
Can I bring alcohol into the racecourse? 
Are barbecues allowed?

Accessibility

How accessible is your racecourse?
What do you offer carers?
Are there baby changing facilities?
Is there wheelchair viewing?

Betting & Payments

Where can I place a bet on course?
Where can I buy a race card?
Do you have cash machines?
What payment method do you accept? 

Experience

Is there seating available?
Can I bring a chair?
Can I smoke and where?
How do I download and use the ARC APP?
Where can I stay?
Does the weather affect the racing?

Dogs

Can I bring a dog? 

Photography

Can I take photographs?
Not Spotted Your Question?

Don't worry, our team are on hand to help.

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Dedicated Covid-19 Q&A

Horse racing is taking place behind closed doors. Find out how you're affected

Covid-19 Q&A
Visiting Safely

We've put in place a range of safety measures to welcome you back safely.

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